Iwata Warranty

5 Year UK Warranty on Neo and Iwata Airbrushes

Anest Iwata-Medea offers a 5 years warranty on all Iwata airbrushes and ‘Neo for Iwata’ airbrushes. The warranty kicks in on the date of purchase and covers against all manufacturing defects of materials and manufacture or workmanship.

The not so small print:

This warranty does not cover the following:

  • Needles
  • Nozzles
  • Packing and o-rings

You need to replace these parts due to normal wear.  Any other part or material that is or becomes defective making the airbrush unusable within this period will be repaired or replaced.

This warranty does not cover damage caused by negligence or airbrushes that have been altered or abused in any way. It also does not cover cleaning or servicing.

Anest Iwata-Medea Plc. and The Airbrush Company Ltd. warrant to the original purchaser that they will repair or replace, at their option, without charge, any part of the Iwata airbrush, excluding fluid nozzles, fluid needles, packing and o-rings, found to be defective in factory material or workmanship within five years from the date of original purchase.

Warranty service will be provided only at Anest Iwata-Medea authorised service centres (The Airbrush Company Ltd). You must pay all charges for shipping and transporting your Iwata airbrush to and from these service facilities. Any material that is shipped to Medea or their service centre without prior authorisation may not be accepted.

This warranty does not cover your Iwata airbrush if it has been:

  • Subjected to negligence or misuse.
  • Operated or maintained contrary to our instructions.
  • Damaged by fire or any other occurrence beyond our control.
  • Damaged in transit to the service centre due to inadequate packaging.
  • Fitted with spare parts that are not genuine Iwata parts.
  • Anest Iwata-Medea will not be responsible for damage to persons or property, commercial loss or any other incidental or consequential damage caused by a defective airbrush. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

All implied warranties, including any warranty of merchantability or fitness are limited to the duration of this written warranty. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Your 5 year Anest Iwata-Medea warranty is only valid in the UK if you have purchased your airbrush from an authorised UK reseller and you have proof of purchase.

 

10 Year Extended UK Warranty on Iwata Airbrushes

On Iwata airbrushes, but excluding ‘Neo for Iwata’ airbrushes, the above warranty is extended by the Airbrush Co Ltd to 10 years in the UK.

Your UK warranty is with The Airbrush Company Ltd, the UK distributor for Iwata airbrushes and compressors. Your extended 10 year Airbrush Company warranty is only valid in the UK if you have purchased your airbrush from an authorised UK reseller and you have proof of purchase. If your new Iwata airbrush does not come with a UK warranty notice, then it is likely that the dealer you purchased it from is selling ‘grey imports’ and the official Iwata warranty will only be valid in the country that the dealer imported it from. Please contact the Airbrush Company to determine if the company you are purchasing from, or have purchased your Iwata airbrush from, is an authorised UK reseller. If you have purchased your Iwata airbrush from a dealer in another country, your warranty will be valid in that country and you will need to return it to the vendor for repair or replacement under warranty. Technical assistance and support is available on our telephone help-line.

The UK warranty on Iwata Studio Series compressors, whether bought separately or at the same time as an Iwata airbrush as system or kit, is the standard one year warranty. Please refer to the Iwata compressor warranty below.

1 Year UK Warranty on Iwata Compressors

Anest Iwata-Medea Plc. and The Airbrush Company Ltd. warrant to the original purchaser that they will repair or replace, at their option, without charge, any part of the Iwata Studio Series Compressor found to be defective in factory material or workmanship within one year from the date of original purchase. Warranty service will be provided only at Anest Iwata-Medea authorised service centres (The Airbrush Company Ltd in the UK). You must pay all charges for shipping and transporting your Iwata compressor to and from these service facilities. Any material that is shipped to Medea or their service centre without prior authorisation may not be accepted.

This warranty does not cover your Iwata Studio Series Compressor if it has been:

  • Subjected to negligence or misuse.
  • Operated or maintained contrary to our instructions.
  • Damaged by fire, corrosion, moisture or any other occurrence beyond our control.
  • Damaged in transit to the service centre due to inadequate packaging.
  • Altered or fitted with parts incorrectly by you or any party other than an Anest Iwata-Medea authorised service centre.
  • Used with the wrong voltage/frequency power supply or with a power supply converter.
  • Anest Iwata-Medea will not be responsible for damage to persons or property, commercial loss or any other incidental or consequential damage caused by a defective compressor. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

All implied warranties, including any warranty of merchantability or fitness are limited to the duration of this written warranty. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Please contact the Graphic Air before returning an airbrush or compressor for the appropriate procedure for warranty repairs.