Our ShippingPolicy

Orders from countries outside the UK are likely to take longer to dispatched due to the notice required to book courier collections. Orders with issues that require us to contact you will also take longer.


Exceptions to the dispatch time are extraction units, which are made to order. Extraction units will be dispatched separately within 10 to 15 working days. The shipping method you select will apply to all the other items you order.


Our back order procedure will apply to items that are out of stock.


We use Royal Mail First Class for small packages and competitively priced couriers for larger parcels.

As a guide to typical delivery times once items are shipped. Royal Mail First Class is usually delivered next day and alll courier services will be next working day except Highlands and Island which will take 2-5 days depending on your area.This is for the majority of items. Once the goods have left us we cannot guarantee the delivery times of ourcouriers and postal services.

If you require a specific delivery please contact us and we will see if we can arrange it for you


If your parcel comes by courier, Recorded Delivery, Special Delivery or Air Mail Signed For, you will be required to sign for receipt. You will receive an email telling you when it has been dispatched, which will give you a better indication when it will arrive. If no-one is available at the address to sign for the parcel when it arrives it will be taken back to your nearest depot and a card should be left asking you to contact the depot.


*Free delivery – Orders over £100 excluding VAT are carriage free to the UK mainland, except for Northern parts of Scotland. Orders under £100.00 are subject to carriage being charged depending on weight, value and hazardous items.


Back Orders:

We constantly monitor demand to make sure we have the right levels of stock. However, as we stock over a 1500 items, it is a statistical inevitability that an item will run of stock occasionally. Most of our orders are received by phone and fax, so the web orders only represent a small part of our stock flow. Delivery times for out of stock items are based on typical delivery times from the manufacturer and the approximate date of the next expected delivery if the date is known.

For the UK: If an item is out of stock on the day that your order is received we will send everything that is in stock and the out of stock item will remain on back order. We may send you an email telling you when we expect to have the item in stock if the delivery time is expected to be significantly different from the availability shown on the website product page. When it arrives into stock we will automatically send it to you as soon as possible. Postage and packaging on any back order items is free within the UK. The main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.

For other countries: We may have to hold the whole order until the out of stock item is available if sending two parcels would signifiantly exceed the carriage quoted and charged at the checkout. However, if the first or second parcel is light enough we may decide to send the extra parcel at no extra charge. In this case the main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.

If the back order item is the main item and you would not wish to use the other items on your order without having the back order item, then we may contact you to ask if you would prefer us to hold the whole order until it is complete. If you wish to wait then we will send the whole order as soon as the back order item arrives into stock by the delivery method you selected.

If you have items on back order, you may cancel the back order at any time by replying to your order confirmation email, emailing us through our Contact Us page (click here) or by telephoning +44 (0)1423 522836

If we have already dispatched the goods you may choose to keep the back order items or use the returns procedure below.